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Customer Care

At Baby Zone Miami, customer satisfaction is our top priority. We pride ourselves on delivering high-quality and meticulously cleaned soft play equipment, ball pits, and other entertainment options for your events. Our rental process is designed to be smooth and stress-free. In the unlikely event that you encounter any issues with our products, our dedicated customer care team is here to assist you. We have a transparent and customer-friendly return policy to address your concerns promptly. Your happiness and the success of your event are important to us, and we strive to provide exceptional service from booking to post-event support. Feel free to reach out to our friendly customer care team for any inquiries or assistance. You can contact us by filling out the booking form on our website, calling 305-303-2677, or emailing


We're here to make your Baby Zone Miami experience truly magical!


Privacy & Safety

At Baby Zone Miami, your privacy and safety are paramount to us. We understand the importance of creating a secure environment for you and your little ones. Our commitment to privacy includes safeguarding any personal information you share with us during the booking process. Rest assured that your details are handled with the utmost confidentiality and will only be used for the purpose of facilitating your event rental. Our system won't store or share any information from you, including credit cards or banking details. Additionally, we prioritize the safety of your children by ensuring that our soft play equipment, ball pits, and other offerings are meticulously cleaned and sanitized after each use. We follow industry-leading cleaning protocols, including medical-grade disinfection for our ball pit balls'. Our goal is to provide a worry-free and enjoyable experience for every event, and your trust in our commitment to privacy and safety is highly valued.

Payment Methods
Payment Methods

- Credit / Debit Cards


- Offline Payments

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