Frequently Asked Questions
What ages are appropriate for your Soft Play equipment?
We have different sets for different age groups anywhere from crawlers / early walkers up to 4 year olds. Our large ball pits are up to 6 year olds but even parents can (and are encouraged to) go inside with their little ones and have FUN!
How often do you clean your equipment?
Our equipment (including our ball pit balls) is thoroughly sanitized and disinfected after each use, using products to kill 99.9% of harmful bacteria, viruses, mold, fungus, and germs.
We are the first and only mobile soft play / ball pit rental company to have a professional ball-washing machine, which cleans, disinfects, and dries up to 14,000 ball per hour!
Are adults allowed to enter the Soft Play area?
Yes, adults may enter the play area (without shoes), but may not sit/play on the equipment (excluding floor mats and extra large ball pits). They should only be in there to support and supervise the little ones.
Do children need to be supervised while using your Soft Play equipment?
Yes, each child absolutely needs to be monitored during use of our soft play equipment. While our equipment is soft, safe, and sanitized, adults’ eyes should stay on the little ones at all times. We provide an attendant to make sure the rules are being followed and that the playground is being used in a safe and fun way, but attendant on site is NOT responsible for the supervision of children.
Do you assemble and break down the Soft Play equipment for us?
Yes! Depending on the size of your layout, it will take anywhere between 1 to 2 hours for setup and breakdown (separately). We will happily work with you to coordinate both our setup and breakdown arrival times, so we do not cause any disruptions on your special day!
How big is your Bounce House?
Our white bouncy castle is approximately 14 ft X 14 ft X 14ft.
Do you accept payment plans?
You may book your date in advance with a 50% deposit. The remaining balance must be paid one week before the event.
If event is booked 2 weeks prior to the date needed, payment must be made in full.